I agree, its catastrophic. There doesn’t seem to be a solution, and EA is all but refusing to help.
I sent them a lot of information concerning the troubleshooting steps that I took. They stopped responding and closed my tickets.
I wonder if we could sue them. I made a number of in-app purchases specifically to enjoy this game. Which due to these issues I cannot. In the US a product must perform as stated and be fit for the purpose for which you purchased it. In this case that does not seem to be the case.
I just wish they would pay attention and help resolve issues. I feel so completely disrespected by EA. I spent a lot of Monday and all they did was ignore me. I think that it may in fact be reasonable to sue them in small claims court just so that I can speak to someone.
There doesn’t seem to be any escalation or even the ability to call them.
Please post any information you find out.