Game Crashes
The app is constantly crashing. I cant complete daily quests or adventure levels and I am on level 28 of the beach world. I have spent countless hours and unlocked several plants with gems. The game ...
Forum Discussion
I'm having the same problem. I uninstalled and reinstalled the game, hoping to fix the problem. Now it says Identity Conflict and asks me to select an identity. Sometimes it crashes while loading the identity. Sometimes it loads the identity, but then it crashes during Identity Saving. I basically cannot play the game anymore...
I have this exact problem too! I should have come to this forum sooner. I was searching on Reddit but didn't really find any other people with this problem there. But here actually a lot of people experience it. I already made a ticket to EA but they don't do anything. What a shame!
i couldnt even figure out which magic combo actually lets you submit a ticket. all the bug report and other tech help options i try are just runaround that point me back to forums. If EA wont spend money to fix their game, we should all open tickets and make them spend money paying tech support to field 1000s of tickets.
I do have an open ticket. I heard back from them but nothing helpful yet.
@apollos712Honestly, I think EA-India is overwhelmed with open tickets and that’s why it’s taking them so long to respond. I’m able to play on my iPhone and iPad devices but it’s like I have three different accounts when I don’t. They all have different amounts of gems, mints and coins. And you can’t sync to their server to figure out what the correct amount is. It appears to be a major defecation show right now; on all fronts.
I turned off targeted ads and that helped a little bit. Now instead of 30 seconds between crashes I have 5-10 minutes. To me that implies it is a certain kind of ad that is causing the crashes.
