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Jingchun2009's avatar
4 years ago
Solved

How do i link my old account into my new phone

my friend has a account that was made in 2017 , he still have the phone and account but for some reason he can’t update the app and even if he restart the phone , he still cant update it 

  • Hey @Jingchun2009 

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

5 Replies

  • My friends acc dont have the cloud thing and when he made the account, he set the age to 20

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @Jingchun2009 

     

    Thanks for sharing this with us, I can pass this report along to our team if anything changes let us know.  

     

    If you run into a new issue, please make a new post and provide as many details as possible and we can provide the most relevant information. If you would prefer to speak to a support advisor instead, check out the links below for how to reach out to one.  

      

    • EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.     
    • Twitter - Select the message icon to get assistance     
    • Facebook - You can select the 'send message' option on the accounts home page  

     

    Thanks! 

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