I lost 10 years plus worth of progress after changing my phone

Question

Hello, three days ago I changed my phone from iPhone 14 Pro to 16 Pro. After finishing the configuration of the new phone through mirroring, everything looks okay. PvZ2 was installed but when I opened the app, it asked me to create new profile. I reported this issues twice and two cases were opened and closed by the system without offering any solutions. Anyone else in the same situation as me but managed to resolve it? I’m totally heartbroken.

jamieplantmaster · Answer

Same things happened to me, and had 2 cases opened which have both been closed with no fix or communication at all.&nbsp; Seem to be getting no help and its happened to lot's of users.&nbsp;&nbsp;

xxfenuxx · Answer

I have the problem that I didn’t play the game for about a month and when I tried to start it, it updated, once it was done, it threw me into the tutorial and I don’t know if it has overwritten my safe :/

The only thing left are my achievements…

thebiggestkw · Answer

I contacted EA help when this happened to me. I sent screenshots of the ea account number and device number of before my progress got deleted and after. After about 2 weeks I got my progress back.

thebiggestkw · Answer

I replied back to them in my email and they continued my case and fixed the issue

w8z6emlhow93 · Answer

Hi thank you for sharing this it’s definitely giving me hope.. do you mind sharing with me the email address of the support? I tried to find but couldn’t. Thanks once again.

Forum Discussion

I lost 10 years plus worth of progress after changing my phone

5 Replies

About Plants vs. Zombies™ 2

Recent Discussions

Missing seeds Znake Lily

Lost Znake Lily 170 Seed Packets

Cabbage-Pult back to Ancient Egypt (PvZ 2)

Report another unpacking game files without EA's consent&tips about leaks.

PvZ2 - Update 11.9 is Rolling Out!