I lost my progress
I lost my account with all levels done and good plants. Please help.
Forum Discussion
I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?
I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works
@Everglow46 wrote:I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?
I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works
@Everglow46 Could you clarify by answering the below please?
1. On your old iOS device with ea earlier version, does it still starts up with a forced update message box (like image below)?
If so, please close the App and DO NOT update the game from the App store.
If not, please try to turn off internet data and WiFi, start the game and see if you can enter the original adventure mode to check if your original progress is still present.
2. You are stating the player IDs are the same on both the old version and the new, does the old version still showing the correct progress?
3. It is possible that your original progress on your old account has been reset from the server side but normally there are backup servers holding the correct data for a set length of time, if this is the case, you will need to act quick and get assistance from EA help center by following the link at the bottom of this page. Normally, there will be a lengthy wait but I know there had been positive outcomes from players experiencing the same account reset issue.
1. On my old iOS device the game is on 11.3.1, i cannot play the game on the device as there is insufficient storage space to patch/download the game
2. Yes both player IDs are the same on the old and new iOS devices
3. how long of a lead time do i usually have? because i currently do not have access to the old backup on my computer
If the old 11.3.1 has not been updated then the chance of ID change is small. This strongly suggests your original account has been reset or data corruption occurred at the server side.
I do not think you need to spend time on looking for your old iTune backup as it will probably bring up the same player ID anyway.
Please contact EA Help Center ASAP, provide your player ID and ask for help to recover the progress on your account before the data on the backup server got updated or overwritten with the wrong data.
Good luck.
Hey, just an update, i contacted support and they managed to restore the progress, thank you so much for your help!
I have also kept copies of my game ID just in case this ever happens again
thank you for your help once again!
@Everglow46 That is great news. Thank you for sharing.
