Identity Conflict - progress lost
I'm having problems retrieving my saved game using a different device. I'm logged in through my Google Play account and EA Games. When I choose the correct identity, I keep getting an error "Ident...
Forum Discussion
@eieio_31310 I did try to reinstall but the same error shows up. Is there a workaround for this? My current device is a Samsung Note10.
@gnicolas06 If re-install gives the same result, I would incline to think the problem is not local to yor device.
Since you have not mentioned nor confirm whether you have tried a fresh install on another device, if you do have access to one, could you give this a quick try please as this would rule out the fault is with the note 10?
If you do not have access to another device, then your last resort is to contact EA Help Center by clicking the link at the bottom of this page to get further assistance. Please be aware that you will need to provide your original player ID so the advisor can have something to work on.