Lost all of my progress

Me too. From night to day the game restart and I lost everything. Help me!!

I did too from the update!  It seems to be almost every time they update it wipes out your progress, and it's very frustrating!  I always get it back though, it usually takes about a few weeks to month.  You just have to email support within the app, that will open up a ticket for Lost Progress and also be sure to attach a screenshot your Player ID.  Tech support will assist just takes a very long time. 

I have had no luck at all trying to open a case file, I have the same problem.  All I get is an article to read, which is no help at all.  Please let me know if you have any luck.