Forum Discussion

2db5m3yz04qx's avatar
2db5m3yz04qx
10 months ago
Solved

Lost progress in PVZ2. How to get it back?

My progress in Plants Vs Zombies 2 got lost and was restarted from the start as in back to zero. How to get it back?
  • Hadon15's avatar
    Hadon15
    10 months ago

    Okay - update.  I tried to chat once again about my case this morning and got someone who transferred me to the "Account Team"  After getting transferred, the person on the chat was able to restore my progress.  So, I guess submit a case, then keep following up in chat until you get someone willing to help you and not give you a bunch of excuses and contradictory information and platitudes like I got the first 20 times I chatted to follow up on my case.

Hadon15's avatar
Hadon15
Seasoned Rookie
10 months ago

I've been reading on this forum that you have to reach out to the help desk.  I did that over three weeks ago and after getting a basic cookie cutter email asking for Player ID#, no response.  My case was on waiting for player info status forever, then closed and changed to the status of No Fix, and is now on the status of Duplicate. In my many many chats with advisors I am told that I should be patient and someone will eventually fix it.  When I asked how that would be possible with my case being closed, they told me it isn't really closed?  Years of daily play and over 30 plants at mastery and it's all gone and I can't get a straight answer.  So, all this to say that I really don't know and I would love to see a reply from someone who actually got it fixed.

Hadon15's avatar
Hadon15
Seasoned Rookie
10 months ago

Okay - update.  I tried to chat once again about my case this morning and got someone who transferred me to the "Account Team"  After getting transferred, the person on the chat was able to restore my progress.  So, I guess submit a case, then keep following up in chat until you get someone willing to help you and not give you a bunch of excuses and contradictory information and platitudes like I got the first 20 times I chatted to follow up on my case.

  • Lambsy65's avatar
    Lambsy65
    Seasoned Ace
    10 months ago
    @Hadon15 So pleased to hear your account has been restored and your perseverance has paid off
  • chelseaqo's avatar
    chelseaqo
    New Rookie
    9 months ago

     

    Sorry to bother you, I am an Asian player, I use Google Translate, I hope you can understand what I mean, thank you
    I updated on January 23rd last month, and my game progress and account disappeared. Fortunately, I successfully registered EA two months ago to upload the game progress to the cloud, and backed up the iPhone to iCloud, and also contacted EA hlep The conversation also has a previously normal game account. Their response said (Thank you for the information you provided. I have checked. We are currently unable to update your progress. Please update the tool problem we are facing at the end. Sometimes please wait, We will definitely help you get back on track.)
    Ask him again how long it will take? Answer (I'm not sure, but this is an important EA game, so don't worry it will be fixed soon.
    No reply till now

    I would like to ask if you continue to communicate with them every day? How long does this take?

    When you were talking to them, what information did you give them to successfully get your game progress back?

    Did you upload your progress to the cloud on your EA account before losing it?

    Sorry for wasting your precious time. Thank you.

About Plants vs. Zombies™ 2

Discuss your experience with Plants vs Zombies 2 on our community forum.5,766 PostsLatest Activity: 59 minutes ago