Not being able to earn coins and diamonds

I am not being the opportunity to earn coins by watching ads. The EARN button is either nonexistent or grayed out. Problem started couple days ago. Still have ads for daily gem allotment and the occasional single seed packet

@EA_Illium  I'm having both of those problems. I rarely see the option to watch ads to earn coins and diamonds. When I'm given the opportunity to watch ads, some of the ads will not play right and I'm not awarded the coins or diamonds.

@mimi46253229 @mrinehart1973 

I am not sure whether you are aware there is a limit of ads for earning gems and coins.

For gems, there are 3x and for coins, there are 5x*

The limit of 5x coin ads was discovered with this new update, before this, it was no limit for coins ads.

@eieio_31310  No, I wasn't aware. Too bad things changed. I liked having unlimited opportunities to earn coins. I was able to upgrade my plants in my almanac, buy seed packets, etc from the store and buy power ups to help me pass some of the quests all in the same day.

Thanks, I was not aware. Plus I just noticed I am now forced to watch ads in between adventure levels and in Penny’s Pursuit for ZERO rewards. Is this the worst update ever? Is there anything you know of in the update that is positive for the players? 

I have submitted a query regarding not being able to watch ads for coins. After 4 or 5 ads, per day, they no longer appear (in the upper right screen area). I do get 500 coins for each of the 4 or 5 ads that are there each day.  But then, no more ads. I’d really like to get the ads for coins back. Appreciate help fixing this bug.

@mimi46253229 @mrinehart1973 @rspinner 

Thanks for the reply.

The topic of this new discovery has been discussed in the Latest Update thread, please bear in mind this 'free-to-play' game is still a business, it makes money (to pay for the creative minds) not only by selling the luxury in game premium resources to players, but earns an income from ads too.  

As for the upside, this earning brings a support, however limit it maybe, it allows the game to continue over 8 years and still growing, both for the new plant selection, new game modes and of course, new bugs.

With vested interest, I do hope the limit of 2500 coins of 5x ads per day is introduced as an error and NOT intentional, but seeing the new offer of coins for $$$, I am not too optimistic. 

I appreciate their need to make money, and I have paid a moderate amount of USD to them over the years. The thousands of ads that I have watched have also contributed to their revenue, but at least that felt like a win-win. This feels much more like greed on their part, and if it stands, I will likely walk away from the game. The new game modes I appreciate, the new plants not as much. Let's face it, there are way too many plants and MANY that you never use and yet still get seed packets for, still need coins to level-up etc. which I can no longer afford. Unless they are also planning to make the leveling up cost fewer coins(?)  I suppose I could choose not to purchase the daily packets for certain plants, but that's not fun.  I already deal with this with the perfume-shroom packets I am constantly offered or "rewarded" - they are useless to me as that plant is maxed out. Would be nice if the creative minds could fix that🙂

I do not mean to sound snarky towards you - I truly appreciate your responses and expertise, I'm just a little sad at the moment.

Since they earn an income from the ads, wouldn't it make sense to not have a limit on how many ads we can watch to earn coins. I'm ok with the limit on ads we can watch for diamonds since I use coins a lot more. I have a greater need for the coins. I liked being able to earn enough coins to upgrade my plants in my almanac, purchase seed packets and sometimes costumes from the store, and also purchase power ups to help me pass some of the quests all in the same day.