They refer you to this site
https://help.ea.com/en-in/help/account/how-to-provide-proof-of-purchase/#mobile
I have sent them what they asked for and a different tech emails me each time saying what I have sent us close but not quite what they want.
Nobody's ever referred me to that site and i just sent them .png screenshots.
In the past I was never referred the either but that is happening now. And their instructions don't match what you see in the PC. Google no longer let's you access any pay transactions from the PC. It tells you that you have to install the pay app.
Have you tried installing an Android emulator onto your PC (such as bluestacks).
It comes with Google playstore already on it, just install pvz2 and you can screenshot whatever you need through your PC.
My friend would have to do that. It don't own a PC. I only use a tablet and phone. I don't know when was started doing all this. I have reported missing contact in the past with no problems.
