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lftpfzy7geip's avatar
lftpfzy7geip
Seasoned Newcomer
31 days ago

disappearance of gems

Hi. I have a problem - gems constantly disappear. Is this some kind of system error? I have an account and I am logged into the game. Can the game developers help me?

3 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Hey there, 

    Let's try to figure this out.

    Could you skip the Daily Pinata Party today to check if that's what seems to be draining your gems recently?  

    The Daily Pinata Party seems to be the reason for similar reports about missing a small amount of gems when claiming it for the first time each day.

    You can find the thread about this situation hereIt'll help us keep track of this issue if you can confirm that's the case.

    Let us know!

  • ls6bxlox1v9p's avatar
    ls6bxlox1v9p
    Newcomer
    31 days ago

    Hi I'm having the same problem, it's not just the Daily Pinata Party that's draining the gems but any source of gems takes them away instead of increasing them :( 

    Even the login presents take them away

  • Paranoid440's avatar
    Paranoid440
    Seasoned Newcomer
    30 days ago

    Even I'm facing the same issue since a few weeks. I've lost almost 80 💎 

    It's not with Pinata, even penny pursuit is also having the same issue.

    Kindly revert the missing gems.

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