Old progress gone
My old progress is gone and I cannot find id of old account. I played every world and now all progress is deleted because of a button force sync player data. What do I do?
Forum Discussion
EA_Salmon
Community Manager
Community ManagerHi Superkid994,
I am so sorry to hear that you've lost your game progress in Plants vs. Zombies 2, especially after you had played through every world. I can only imagine how devastating that must feel.
It sounds like you may have encountered a cloud sync conflict, which can sometimes result in progress being overwritten if the wrong save is selected. While we cannot directly access your account or restore your progress here on the forums for your security, we want to help you get this resolved.
First, I recommend reviewing our official mobile progress recovery guide to understand how cloud saves work and see if your old data can be recovered:
How to save your EA mobile game
You mentioned you are unable to find the Player ID for your old account. This ID is the most important piece of information for the team to locate your save data. Please check our dedicated guide on how to find your Player ID here:
How to find your Player ID in Plants vs. Zombies™ 2
If you still cannot find your old Player ID, please try to gather any proof of purchase associated with your old account. These receipts can also be used by our support team to help track down your original game profile.
Once you have reviewed the guides, you can contact our support team by scrolling to the bottom of the Player ID guide page and selecting the Contact Us option.
If you run into any trouble with that page, you can also use our direct webform to submit a case.
I truly hope the team can help you recover your progress and get your plants back.
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