Old progress gone
My old progress is gone and I cannot find id of old account. I played every world and now all progress is deleted because of a button force sync player data. What do I do?
Forum Discussion
I have old gem plants but here is screenshots of old account.
Old screenshots of purchases
EA_SalmonCommunity Manager
Hi Superkid994,
Thank you so much for providing those screenshots! The purchase receipts and the image of your old account are exactly the kind of information that will be incredibly helpful for the support team.
While we cannot use them here on the forums for your security, you now have the perfect evidence to provide to our support team.
Please follow the instructions from my previous post to contact the team. Provide them with your Player ID (if you have found it) and let them know you have these purchase receipts and screenshots ready.
- Go to the guide page here:
- Scroll to the bottom and click Contact Us.
You are on the right track. I truly hope the team can get your progress restored with this
- EA_Salmon
Hi Superkid994,
Since the forums are a public space, please be careful not to post unedited screenshots containing private personal information (like your email or billing details). If you post them here, it is always best to blur or scratch out any sensitive information.
However, when you submit these screenshots to our support team through your private case, please ensure you provide the full, unedited, and complete images. The account team will need the complete, untouched information to verify your ownership.
Please follow the steps from my previous post to open a case by scrolling to the bottom of our official guide page and selecting the Contact Us option [source: 1]. Alternatively, you can submit your case using our direct webform.
Thank you again for your updates, and I truly hope the team can get your progress restored quickly!
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