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LGJ26's avatar
LGJ26
5 years ago
Solved

Payments processed, but items not delivered

On my last 2 purchases (for Bundle LXIV and Bundle LVI), the payment has processed, but then hangs before the seeds are delivered, with the flower icon just spinning and spinning. Eventually, I have ...
  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    5 years ago

    @LogicWings 

    @LGJ26 

    If your payment has been processed but you have not received the items then tap HELP at the bottom of the page and make out a missing content report, EA are normally pretty good with missing content cases.

    Iirc If you check Google play store's refund policy you have up to two hours after purchase to request a refund, though they might give you a refund anyway if you didn't receive your items.

LogicWings's avatar
LogicWings
5 years ago
@LGJ26 Purchased 2 different items March 2021…received one of them a few days ago. The other purchase Apple gave me a credit. That item is still…pending purchase. There was no response from the EA TEAM.
MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
5 years ago

@LogicWings 

@LGJ26 

If your payment has been processed but you have not received the items then tap HELP at the bottom of the page and make out a missing content report, EA are normally pretty good with missing content cases.

Iirc If you check Google play store's refund policy you have up to two hours after purchase to request a refund, though they might give you a refund anyway if you didn't receive your items.

  • LGJ26's avatar
    LGJ26
    5 years ago

    I hadn't noticed the missing content option - thanks! 

  • LogicWings's avatar
    LogicWings
    5 years ago

    This has been in the pending mode since March….since there was no response from EA…it was reported to Apple…received a credit within 48 hours. 
    It’s getting impossible to play this game…the ONLY internet game I have ever spent money 

    • MAGICDAVESHROOM's avatar
      MAGICDAVESHROOM
      Legend
      5 years ago

      @LogicWings The only people who have authority to fix your problem are EA HELP.

      I'm glad applestore gave you a refund so you're not out of pocket.

      If you want to get this issue resolved then you will have to contact EA HELP again and deal with them directly. 

      Personally i don't buy seed packets for cash, i buy the occasional premium plant or sometimes a bundle but buying seeds is bad value for money.

    • bt6etgim7xiy's avatar
      bt6etgim7xiy
      4 years ago

      Hello All 

      I have the same problem, yesterday I pay for Cactus. But in book it shown as "Pending"

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