For those following along ...
This is all fixed for me now.
I have not heard back from EA as yet - but they have clearly rectified the situation for me.
How do i download that?
IF you signed up for EA's email registration scheme (they gave you 100 gems) you tap the cloud icon on the loading screen and enter your email address (making sure there isn't a space after it) and they send a code to your email address, you enter it and your gamedata is downloaded and your account should be restored.
It doesn't take long and it's a lot quicker than making a missing content report.
If you're already registered then you follow the prompts to get them to send you the code to your email address.
It's been a long while since i looked at that and the servers are probably down (again) because i don't have access to the cloud at present to check.
Now the servers are back i can tell you to tap the cloud, tap register email, fill in the email you gave them and they should send a unique code to your email address which will restore your gamedata from their backups.
If that doesn't work then tap help at the bottom of the page and fill out a missing content report which might take a few days for them to sort out as they probably have quite a few players with similar problems.
