Please help me EA

So I lost all my progress in a update and I lost a lot of plants I beat the whole game got like over half the plants and boom no plants just a noob now if you can please do something that would be amazing! Please and thank you!

sincerely m.

here is my account id 

6aa4831c-9461-4919-b79c-346c4b5ff5ac pls check I’m in Egypt now btw! :]