Please help me restore all of my profiles!
After my PVZ2 couldn't launch, I had delete several files in order to make it actually redownload them in hope the game will run. It did help, however, all of my profiles were gone. This is not the...
Forum Discussion
You need the player id that is associated with your lost profiles, just giving EA HELP CENTER a newly generated player id won't help.
Did you install pvz2 through your Google play account?
If you did then it automatically creates a backup which has your original player id and profiles.
I did all that but it didn't gave me my profiles back. This is, again, probably because I accidently clicked the "force sync player data" button in the cloud button out of panic in a hope it could restore my account. This is so depressing... ☹️
I also have a google play account and have tried the force sync button on the left hand side, it didn't do anything to my game and i think it is just for players with both Android and Apple devices who want to play on both.
I know it's depressing but i suggest you contact EA HELP CENTER and explain the situation and tell them you've already tried the forums.
Hopefully someone in EA help will go to the trouble of finding your player id so that your profiles can be restored.
All of this could have been avoided if you had made a note of your player id number or created a pvz2 google play account.
I didn't knew about that i.d. number thing, and I believe I did had the "pvz2 google account". I believe my account is attached to my email, which is attached to google play account, not sure. At least this is how I share my profiles between phone and tablet.
Again, because of that "force sync player data" button, is seem to be reason why my profile is also gone from tablet.
Can you please do an experiement for me? Try to uninstall and reinstall game (or just delete pp.dat file from your folder), then before sync with your google account, try create new profile, delete that profile, and before you get your profiles back, click on cloud and click "force sync player data" button. PLEASE tell ne if it did nothing to you, or it saved your current freshly made profile, while the rest are gone. This would provide important information for me, and I bet many other users too.
The new EA registration system won't allow the creation of any new profiles.
If you reinstall a new profile and player id number comes up with a new profile.
I have just did as yoou suggested, reinstalled then tapped on the cloud and nothing happened so i tapped on the white gamepad and synced with my Google play account.
The new registration system senses an identity conflict so gives the player a choice of selecting their old identity with their current profiles or the new identity with a new profile so any more new profiles are not created
yeah the tech support restored my account, thanks! Appears it's because of the cloud button thing.
good news ! Hurray. Thx for the update.
I choose my account but it don't want to work i register before but still i try to do it on another account and it's work even i didn't register i have the the code of build version i really want help because thats 5 or 6 times i lost accounts and i don't want lost it
Featured Places
