Problem claiming diamonds and contacting EA games

I completed all of the task and the 20 diamonds is highlighted for me to claim. It won’t let me claim them. I’ve closed the game and restarted it. The problem persists. So, I got on this website to try to contact EA games via chat or whatever and, shocking, there is zero way to contact them. Instead, you contact their AI crap. Does anybody have any suggestions on how to fix this problem or actually contact somebody at EA games? Now, it won’t let me publish it because it’s saying something about invalid HTML tags. There’s nothing tagged. This whole thing is a piece of crap.