Forum Discussion

Tzhe05

Newcomer

3 days ago

Purchase problem

I can't purchase on the store as it show user not authorized,but I have already registered the EA account

progress issue

EA_Salmon

Community Manager

3 days ago

Hi Tzhe05,

Sorry to hear you're running into a "user not authorized" error when trying to make a purchase in Plants vs. Zombies 2.

For account and purchase-related issues like this, you will need to get in touch with our support team directly. For your account's security, we can't investigate purchase or payment details here on the forums. This type of error is often related to the link between your game, your EA Account, and your App Store account (Google Play or Apple App Store).

To help you troubleshoot this, I recommend checking our official guide on resolving mobile game issues and purchase errors:

Troubleshooting EA mobile games on Android devices

To get this resolved, you can open a case with our team through the EA Help site.

Since you are playing on mobile, please make sure you have your Player ID ready, as our team will need this to locate your game profile. You can find step-by-step instructions on how to find your ID under the game settings in our help article here:

How to find your Player ID in Plants vs. Zombies™ 2

I hope they can get this sorted out for you soon.