Old progress gone

Hi Superkid994​,

I am so sorry to hear that you've lost your game progress in Plants vs. Zombies 2, especially after you had played through every world. I can only imagine how devastating that must feel.

It sounds like you may have encountered a cloud sync conflict, which can sometimes result in progress being overwritten if the wrong save is selected. While we cannot directly access your account or restore your progress here on the forums for your security, we want to help you get this resolved.

First, I recommend reviewing our official mobile progress recovery guide to understand how cloud saves work and see if your old data can be recovered:

How to save your EA mobile game

You mentioned you are unable to find the Player ID for your old account. This ID is the most important piece of information for the team to locate your save data. Please check our dedicated guide on how to find your Player ID here:

How to find your Player ID in Plants vs. Zombies™ 2

If you still cannot find your old Player ID, please try to gather any proof of purchase associated with your old account. These receipts can also be used by our support team to help track down your original game profile.

Once you have reviewed the guides, you can contact our support team by scrolling to the bottom of the Player ID guide page and selecting the Contact Us option.

If you run into any trouble with that page, you can also use our direct webform to submit a case.

I truly hope the team can help you recover your progress and get your plants back.

I have old gem plants but here is screenshots of old account.

The exact same thing happened to me, I've been playing since 2021 (I can see my achievements) l, the last time was in 2025 and now, when I start up my new phone, everything got lost :(

Old screenshots of purchases

Hi Superkid994​,

Thank you so much for providing those screenshots! The purchase receipts and the image of your old account are exactly the kind of information that will be incredibly helpful for the support team.

While we cannot use them here on the forums for your security, you now have the perfect evidence to provide to our support team.

Please follow the instructions from my previous post to contact the team. Provide them with your Player ID (if you have found it) and let them know you have these purchase receipts and screenshots ready.

• Go to the guide page here:

  How to get help and find your ID in your EA mobile game

• Scroll to the bottom and click Contact Us.

You are on the right track. I truly hope the team can get your progress restored with this

Hi Superkid994​,

Since the forums are a public space, please be careful not to post unedited screenshots containing private personal information (like your email or billing details). If you post them here, it is always best to blur or scratch out any sensitive information.

However, when you submit these screenshots to our support team through your private case, please ensure you provide the full, unedited, and complete images. The account team will need the complete, untouched information to verify your ownership.

Please follow the steps from my previous post to open a case by scrolling to the bottom of our official guide page and selecting the Contact Us option [source: 1]. Alternatively, you can submit your case using our direct webform.

Thank you again for your updates, and I truly hope the team can get your progress restored quickly!

Hi Nomar375​,

I'm very sorry to hear you've run into the same issue after getting a new phone. 

Please read through my detailed replies to the OP in this thread. The steps are the same for you: you will need to locate your original Player ID and any proof of purchase you might have, and then contact our support team using the links provided.