Read my restoring a lost profile post, if it is an apple device then he may be able to sync it through the apple store, if it's an android device he might be able to sync it through google play.
If the worst comes to the worst then EA HELP CENTER (below) can restore a lost profile if he made a note of his player i.d. number. (Unlikely).
Read my "restoring a lost profile solution?" For step by step instructions.
It is Android device, where can i find Your Restoring a lost profile post?
It's pinned to the top of the noticeboard, 4th one down, 1st post.
Seems i made a mistake and entered a name into the new name and now it does not restore a thing :/
Tap on the white gamepad🎮 at the bottom right hand side of the screen and IF Google play has your data then the next screen that pops up should be from google asking you to select your account.
Select your account and IF it syncs then "tap to enter" should get a number after it. Go through the list and see if his profile is there. I presume he hasn't got his player i.d.?
The "tap to enter" is a new profile that starts from the very beginning.
