pvz2 arena update

@AnonymousThank you for sharing some much needed good news.  The problem I think is the regional servers are not running in sync so some will have the update available on time whereas other will eventually have it at a later date.  Just curios, may I ask where you are geographically?  I ask because this might help to alert players in your region having update issue to try your method.  

Hi! 

I had the same problem as all of you with the Penny pursuit and Arena update. Initially I waited 3 days and nothing was solved. So I went for help. On reddit, a guy said that uninstalling and reinstalling PVZ2 would work. So I did that. To safeguard any kind of problem recovering my account, I registered it with my email and took screenshot of my player ID. And then I uninstalled and reinstalled the game.
However, I can't recover my account at all. I have tried to synchronise the data, with the email with which I had registered the account, and I have also tried through my google Play account, by clicking on the game control icon in the bottom right corner of the game homepage. But nothing works, apparently there must have been some error when I registered the account.

Unfortunately, I only found this forum now. So I only now realised that I should never have uninstalled and reinstalled the game, as it wasn't going to work anyway.
But now I'm having this huge problem and nothing that's supposed to work works.
What should I do now? Contact EA? And if so, how?

Please help me, I've been playing this game since 2013 and now after all these years losing the only account I've ever played in and invested so much time in is very frustrating

One of the reason I keep telling players not to mess about with reinstallation is that I have seen many horror stories like you have experienced, luckily, you have noted down your original player's ID...  

Please click the Help Center link at the bottom of this page and open 'Missing Content' case, you will need to provide your player ID so the advisor can help to locate and recover your account from the back up.  This might take them up to a few days but please be persistent and patient, rest assure if you have not manually overwrite your account with a new data, the chance to have it recovered is pretty high, all that you will be losing is a few days game play and normal shop offer (as you will be seen as a new starter and only receive such shop offers)

Good luck.

Thanks for the help! Really hope it is as you say and they can recover my account. I'll wait patiently for news and let you know the outcome.

Hey Everyone, 

Thanks for letting us know what you're running into with PvZ 2 mobile, If you are still missing your progress or tried updating/reinstalling the game to recover progress and still can't get it back can you provide the following information? 

• What account did you link progress to? (Linking Game Progress) 
• Device Model:
• Manufacturer:
• Operating System Version:
• Player ID: (How to find player ID)

Thanks!

Game keeps crashing in Arena and Penny's Pursuit and I lose my gauntlets and fuel. Even during the game against Dr.Zomboss in Penny's Pursuit, it crashed and it said I lost the fight after reopening the game.

The app auto-closes and when I reopen it, I aldeady lost my gauntlets and fuels.

Game in Events sometimes crashes, too.

How to fix this? Thanks in advanced for the help.

Hello again guys. I'm back and with sad news.
So apparently they can't recover my account. I contacted EA, explained my situation, sent screenshot of my player Id and waited for them to help me. After a few days an advisor answered me and asked me for the email address I have linked with my EA account. I sent it and waited.
Then another advisor sent me an email saying that he had recovered my account and that all I had to do was open the game and my progress would be there. It didn't work.
I let them know it hadn't worked and after a few days the initial advisor sent me the exact same email again, asking for the email address linked with my EA account. I sent it again and waited.
After a few more days, a new advisor asked me again for my EA account email and my EA Id. I sent it, but the next day I received an email again asking for the exact same thing from a new advisor!!! Again I sent the requested information, only to receive an email 2 days later from another advisor saying literally that my issue with the game was an "ongoing issue" and that many other players were "facing this exact same issue", and that "our developers are working hard to fix the problem in timely manner. We request some time to get the issue fixed".
Then, he added "We need your support at this crucial time and once we will get any update regarding this issue then we will definitely notify you. I hope they take a look into this and make things better in the upcoming time."

I thought there was a misunderstanding and that maybe I had not explained myself well, because supposedly my problem was not a general problem with the game, I had simply lost my game account, but I had my player Id and all kinds of information about the account to recover it.
You had told me that with that information they would in principle have no difficulties in recovering my account, so I sent a new email explaining the situation again, and shared my player Id and all the information I had about the account (game account name, email and Id of my EA account, the device I was playing on, etc).
An advisor I had never spoken to before simply replied exactly the same as the previous one, that this was an issue that many players globally had and that he hoped it would be improved in the future.
The worst part is that he then said "We no longer monitor this email address. Any new email sent from this address will not be delivered".
A few hours later, I received exactly 7 emails from EA saying this. 

So I just don't know what to do. 

I don't know why they sent 7 emails all the same, why they cut me off or why they can't recover my account (even though I have my player Id) and they say it's a global problem.
Apparently I will never be able to access my progress again.

Any other ideas or help you can give me?

@LMeaLM   This is very sad to hear. 

Just wanted to double check, if you re-install the game (either on the same device or a fresh device) you are assigned a new player ID.  If you try to register the same email address you used before with the original ID, you will then be given an option to select that original ID and reload the old progress.  This old saved progress could sometimes corrupt (from the server) but there also a backup on a separate server. 

The advisor normally can copy the saved progress from the backup over to the main server with the correct player ID but in your case, it seems the data corruption is also with the backup as well since you have confirmed it did not work..

    Quote "...Then another advisor sent me an email saying that he had recovered my account and that all I had to do was open the game and my progress would be there.... "

I am not sure why the backup file is also corrupted to the same state as the main server, it could be human error, it could also be system error but either way, you are the player who has lost many years of efforts and progress.  May I ask have you made any cash purchase on premium plants and still have receipts for them or have you any screenshots of your in game currencies?  I ask this just in case IF it is really not possible to retrieve your original progress then at the very least they could work out something towards your new ID.