Forum Discussion
Same issue here with crashing no matter the level or area I'm in. I'm playing on Pixel 7 Pro. This is quite frustrating and really not worth playing because it does it out of nowhere and without warning. I hope a fix is in the very near future. This bug is destroying a very fun game.
I emailed support about not being able to save my identity on my tablet after reinstalling the game. They sent me back a solution to fix crashing on start-up. 🤨I figured I might as well try. It requires saving game files before uninstalling. Of course, I didn't have the files on my tablet but I did have them on my phone. I used those to try the solution on my tablet and I was able to save my identity on the tablet, but only after several tries. Because it didn't work at first, I wonder if I may have just hit it lucky. The game is now running on my tablet but crashing continues. I don't know if that might have been different had I had the files from the tablet. For anyone who's curious, here are the steps suggested by the support person.
Follow these steps once your game starts to crash on start-up.
1) Plug your device into computer and open Android --> obb. There'll be a folder named com.ea.pvz2 .... Copy that to your computer.
2) Next, open Android --> android. There'll be a similar folder there. Copy it to a different location.
3) unplug your device and un-install the game.
4) Plug your device back in and copy the folders in computer to original folder.
5) Connect to GPlay and open PvZ2 page and click install.
6) You'll download around 8MB file and after installing, you'll be good to go.
PS: When you log into the game, connect your g+ account with PvZ 2 since it can restore your progressed data on other devices too.