Forum Discussion

GranitStateColi's avatar
GranitStateColi
6 years ago
Solved

PVZ2 keeps stopping to show "Restoring Purchases!"

After buying the Parsnip, Sweet Potato, and Caulipower bundle for PVZ2 a bit before Thanksgiving, the app began cycling between a pop-up that says, "Purchase Successful! This item has been purchased ...
  • Amethytus's avatar
    Amethytus
    6 years ago

    An immortal bug that plagues just about everyone. An extreme menace that softlocks the game at will. I am affected by it badly. I hate it. I've been dealing with it for months. It only got worse recently when I bought the Sweet Potato bundle. I've actually readjusted my pattern of behavior in the game to avoid it as much as possible.

    I can't understand why this blasted problem hasn't been fixed. I'm truly sick of it, but I will keep tolerating it for the sake of spending time with my beloved Plants...

MAGICDAVESHROOM's avatar
MAGICDAVESHROOM
Legend
6 years ago

As part of the reinstallation process you should have been given the option to select your existing account with all your plants etc. OR a new account that starts from scratch.

If you have your old player id contact EA HELP to restore your account.

GranitStateColi's avatar
GranitStateColi
6 years ago

I did go ahead and contact EA support, but also, when and where should it have given that option?

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    6 years ago

    It's been a long time since i reinstalled but as i remember it goes like this;

    Install.

    Use slider to select age.

    At loading screen tap white gamepad at bottom right.

    My google accounts pop up and i select the one associated with pvz2.

    Then that screen with two choices pops up and i select my account.

    That's it as far as i can remember, i might be be wrong as it's been a long time since i did this but as long as you have the original player id then EA should be able to restore your account.

    • GranitStateColi's avatar
      GranitStateColi
      6 years ago

      Hmm, when I hit that gamepad icon, it tells me I need to install "Google Play Games," which apparently I've never done. But my PvZ2 account was linked to my email address used for EA Origin account (when setting up an account in PvZ2, it directly asks for an email address), same as I use on PC, which is not the address I use to buy through Google Play. 

      • MAGICDAVESHROOM's avatar
        MAGICDAVESHROOM
        Legend
        6 years ago

        I always install and open through the Google playstore as googleplay backs up my gamedata as well as the main EA backup servers, if i have a problem i can clear the app data and reload it in a couple of minutes, otherwise i have to contact EA HELP by email and it can take hours for them to restore an account. 

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