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kanerona's avatar
2 years ago
Solved

PvZ2 stuck in Restoring Purchases bug

For a number of weeks now, whenever PvZ 2 starts "Restoring Purchases", it gets stuck forever in this state and the only solution is to kill the game. More details below but read recent comments on Google Play, many people are reporting the same problem!

OS: Android 13

Phone: Samsung Galaxy S20

Region: UK

Build version: a:11.3.2 | d:0.0.0

PlayerID: 668E9CC5-455B-B205-87467F598A7B

Online?: It does not matter, this happens both when I am online and offline. Therefore it seems as if it's a client issue rather than a server issue.

How to reproduce: start the game and enter the shop. It will happen straight away. It also happens in other places where the game decides to "restore purchases".

What did I try?: Clearing cache, deleting and reinstalling, starting the game offline. None of this helps. 

Every once in a while (one time out of 30?) the game actually goes past "restoring purchases" and reports "failed". This might be a related issue, but in the vast majority of cases it gets stuck.

I am happy to provide more info or logs if you're interested, please contact me.

  • @kanerona problem seems to of been fixed with todays Pvz2 update in the play store (version 11.4.1) I couldn't access the store for over a month but now its working.

    I see Restoring Purchases for a couple seconds when accessing the store but it goes away, hopefully it's fixed for everyone.

    also since updating I can enter Adventure mode now and it no longer triggers the restoring purchases prompt.

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