EA Staff (Retired)

Re: Cannot Access Old Account Progress

@Jigroid I would recommend reaching out to our support to see if they can assist with recovering progress, through your current device go to the setting options > then help this should take you to our help site where you can create a case to reach out to support.

3 Replies

leomshawn19
3 years ago
How?i have the same problem
MAGICDAVESHROOM
Legend
3 years ago
@leomshawn19
If you signed up to EA's email registration scheme prior to this happening you can use that to recover your lost account, they will send a unique code to your email address. (5 minutes).
If you didn't but have your player id number saved then you can contact EA help center by tapping on HELP at the bottom of this page and making a missing content report. (Up to two days).
Sungod531
3 years ago
I have the same problem and I did sign up with EA's email registration. However, when I signed in today, it seems that my account has been wiped of all progress (tried uninstalling and reinstalling as well).