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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Re: Completely unable to play arena

Hey Everyone, 

Thanks for letting us know about issues you're running into with Arena in PvZ 2, first if you have not try going through the following steps based on your platform:

Mobile (Android)

Troubleshooting EA mobile games on Android devices 

 

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If you continue running into issues, please let us know the following:

  • Player ID(how to find):
  • Which Build Version do you have?
  • Which device are you using(make and model)?
  • Are you playing on Wifi or Mobile Data?
  • Are you getting an error message?
  • When did this first start?
  • Please share anything else that might be useful...

Cheers!

3 Replies

  • a4f2f3cac2ce292's avatar
    a4f2f3cac2ce292
    3 years ago

    The version is : a:10.9.1 | d:0:0.

    I play on a Galaxy A33 phone with Android 13 (but also tried on an Android tablet and on a computer with Bluestacks). All the 3 bug.

    I play with Wifi.

    It starts this tuesday with the new update (I played the same arena monday and it was ok).

    The game freezes when blizzard is coming. I must close the game each time. Same thing with the new arena.

  • FleurBleue_51's avatar
    FleurBleue_51
    Seasoned Rookie
    3 years ago

    Latest update 10.9.1

    I play on Android (Pixel 7 pro)

    The problem started with the PvZ2 update, after a few seconds the arena game freezes, either in the arena or the trial version.

    Same problem in level 3 in Penny's Pursuit, everything freezes after a while.

    I tried everything, empty cache, uninstall and reinstall the game, checked for updates : everything was up to date.

    I am having the same issues with my Samsung Galaxy tab S6 lite.

    Update : same thing happens for arena trial for next week.

  • a4f2f3cac2ce292's avatar
    a4f2f3cac2ce292
    3 years ago

    New arena trials (without blizzard) freeze too... Hope it will be fixed soon...

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