Re: I lost my progress
@Everglow46 wrote:I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?
I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works
@Everglow46 Could you clarify by answering the below please?
1. On your old iOS device with ea earlier version, does it still starts up with a forced update message box (like image below)?
If so, please close the App and DO NOT update the game from the App store.
If not, please try to turn off internet data and WiFi, start the game and see if you can enter the original adventure mode to check if your original progress is still present.
2. You are stating the player IDs are the same on both the old version and the new, does the old version still showing the correct progress?
3. It is possible that your original progress on your old account has been reset from the server side but normally there are backup servers holding the correct data for a set length of time, if this is the case, you will need to act quick and get assistance from EA help center by following the link at the bottom of this page. Normally, there will be a lengthy wait but I know there had been positive outcomes from players experiencing the same account reset issue.
