Re: I lost my pvz2 progress

I cant login in my account but I have it saved in my google play also the register botton isnt apearing

I also lost my progress just like the original post. Can you please help me. 

My previous posts give you the solution.

Press the spanner in the game and then go to the help section and fill out the form.you will also need your player I D which you will find in download preferences , it’s the only way to get back your progress. It creates a case for you and EA will reply to you via email

Where should i download player I D or sent the screenshot.

Is this possible? Why they don’t want to help me, and they deliberately fool my head that this is not possible...😡😡😡😡

Why are my messages with the same problem ignored? I provided data and payments on the account, they still don't want to help me

If I don’t have a screenshot of this number from the game, but only from an error, and a video of how I use my account, game progress, results, how can I restore my account ??

I can’t, I lost the link to my account) I didn’t know that it exists and you need to take a screenshot, all that remains is the number on the connection error, the main thing is it there, right? How can I recover my account, they ignore me

@543fa2662be657b8 

Somewhere in EA's servers is a backup of your missing account,  but to access it you need to have already signed up for EA's email registration scheme OR to have your ORIGINAL player id number from your missing account. 

EA HELP CENTER simply can't or won't take the time or trouble to find your missing data from their servers because they would have to pay staff to do that, if you can get the correct player id number then EA HELP CENTER will restore your account,  if you can't then they won't. 

Why they don't tell players to screenshot/ write down their player id numbers when they first start playing is a a mystery to me and totally stupid because it would save an incredible amount of time and frustration. 

This is just a players forum and is basically a way for EA to get free helpfto take the pressure off their paid staff.

Good Luck.

How did you contact them? I’ve tried to find an email or phone number and keep going in circles. 

Press the wrench then press help,it will enable you to contact EA.Fill in the form under the header missing content and they will contact you via email.you must include your player ID which you will find under download preferences.

Can you tell me how you got your progress back with EA help, I'm struggling to find it.