Re: I lost pvz2 progress and made a new account

With Google Play

Well, I have to use an emulator on my laptop to play now since my current phone is not charging because the charging port is broken.

Using the android emulator "BlueStacks" installed with Google Play

Hopefully someone on the forum will be able to help as I’m no tech expert and it’s something I’m not familiar with 

@Lambsy65 Will the device matter? You said something about the player id, and never specified if it the old or new account that the id is needed of, should I try to send a support ticket and send reciepts of purchases to see if they could give me a small boost since some stuff has changed since I last played like you no longer get the keys to go to any world when you complete Ancient Egypt Level 8

I am only familiar with apple and so can’t help ,sorry 

@Lambsy65 And? You just completely ignored everything I said and just go "I am only familiar with apple and so can't help ,sorry" my device shouldn't matter for the questions I ask
Which were which player id you wanted (old or new device) and if I should go to support to see if they can give me a boost to try and get me back to where I would of been if I still had my old account?

I am not employed by EA .All the people on this forum try to help with other players concerns and problems and do not appreciate your reply . No one has to respond to a post . And I certainly will not be responding again to you. Manners cost nothing.Contact EA

I know this probably will mean nothing to you but sorry
I was just frustrated with how it seemed you completely ignored everything else I said

I accept your apology. Hope someone else on the forum can help. I am no expert. I only post as I once lost all my progress and was able to get it back thanks to the people on this forum who told me what to do.

@Lambsy65 May I ask what advice you was given? I might be able to use some of it

I was told how to contact EA by pressing the spanner then press help and then missing content .

You fill in the form and include screen shot of your id . Without your I D which you will find under download preferences they can’t do anything.

It creates a case and they will get back in touch via email.It can take a while .

Try and give as much detail as possible.