Thanks a lot for the info. I'm going to give that a shot. My wife's device didn't have a dead battery while playing but rather started to turn the device off while the game was active (displaying the zen garden). Maybe the sudden sleep mode caused the same corruption, though.
Forum Discussion
6 Replies
Well, actually, we postponed this solution attempt in the hope that EA will release a fix that will not result in wiping the locally stored progess. The game was not synched with the G+ account before the crashing occurred. And, unfortunately, 50 gems were purchased for that game just a few of days before the game was damaged. These gems (or rather the zen garden slots purchased with them) will be lost because, unlike other purchases like plants, will not be available to other games connected to the same Google Play account.
Copying and restoring the folders during a uninstall/install apparently only helps with not needing to redownload the files again. The game progress, however, is apparently reset during the procedure. I've tried it with my phone where I don't have much progress to lose. And indeed, this procedure resulted in having to play through the tutorial and basic levels first before being allowed into the game menu. Apparently uninstalling and reinstalling creates a new game or player ID that doesn't match with information in the saved files.
In case a bugfix is not released within the next few weeks, we will sync her phone to G+ and from there to the tablet since the phone game has already progressed quite a bit and she would not have to start playing from the start again.
Right now I'm still hoping for a solution based upon this part of a support reply from PopCap:
"If you continue to have difficulty after trying the steps above, we apologize for the frustration and thank you for your patience. If you would rather not risk the loss of progress, we are continuing to research the issue and aim to release a fix in a future update to the app."
The "steps above" are basically clearing the app data of the Google Play app and starting the game with airplane mode enabled.
Superb - now the newly enabled sync with Google Play Games messed up also the game progress of my wife's phone, most likely to using identically named profiles on the devices connected to the same G+ account. Everything is back to start. What an awesome job. I don't think there will ever be any further purchase on PvZ2 after two far progressed games were ruined like this.
This also happened to me... I did save my obb & data files (v2.1.1) before the update but adding them back to the new version will not restore my money or progress. It does have level 4 open but it resets the game and I have to start all over... plus when I get to level 8 in the first World (Egypt) and complete it there is no 'World Key' to open up level 2... so I'm stuck. I would like this fixed or my money back!
- Ok, a couple weeks ago I lostALLmy progress after playing thru all the worlds&as far in2Neon Mixtape as possible. Lost~70k coins, over 400gems&plants I'd unlocked w/gems. I'veNEVERspent aPENNYof real$ while playing, but have earned EVERYTHINGsince1st downloaded (aLONGtime ago..). Anyways, Google+only saved SUM of my achievements but NONE of my progress. I had totally4got that sumwhere along the line, I had logged in w/FACEBOOK, but couldnt find anywhere2do it now!! ITS in the MAIN WORLDS PAGE, u kno, where u choose which world u want to go into..there's an ENVELOPE w/a plus sign in the top right corner. When u click it, it has a button a the bottom of the pop out so u can log into facebook (it says its to send invites to ur friends). So log into ur facebook acct, then exit outta the pop up window, press the back button a couple of times2get2the VERY BEGINNING where u choose ur player profile & whichever name u had all your progress saved under should be on the list!! I have never seen any1 else with this answer to fix the whole lost progress/$ issue..I figured it out all on my own Worked for me... hope it works for u!!
