Re: Lost My Account

@nycbravado 

The email registration scheme was introduced a few years back after an update went spectacularly wrong worldwide.

You tapped on the cloud on the loading screen, registered your email address and should your account disappear then you can get a unique code sent to your registered email address that would restore your account from their backup servers, takes a few minutes.

Those players that signed up for it were given 100 gems.

This takes the pressure off the help center.

See I did that once before. Earlier this year, and all of a sudden, I do it again I don’t see my main account. Just two other accounts I don’t know how they came to be.

@nycbravado 

You old account has disappeared and the game offers you a choice between either your old account and a new account or two new accounts, the new accounts all have new player id numbers and just contain 4 starting plants and no resources.

This happens on a regular basis, somebody's account will simply disappear for no apparent reason.

That is completely insane. So my account is essentially gone?

@nycbravado 

Unless you can get the player id number associated with your missing account, I'm afraid so.

This has been happening for years, just check the forums for posts similar to yours.

@nycbravado   Just in case the worst happens and you cannot find out your original player ID, as the last resort, you can still claim back the premium plants you have paid with cash onto your new account if you wish. You just need to open a 'missing content' case with EA help center and providing the purchase receipts to the advisor so he or she can credit your new account with the premium plants.  Of course, the ideal situation is you get your old device startup and find out out your original player ID and have all your game save progress recovered. 

I’m really trying to get my old phone to work, the screen is dead, and when I plug it into my computer, it’ll make a noise but it won’t go on. This really is trash.