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eieio_31310's avatar
eieio_31310
Hero
3 years ago

Re: PVZ 2 Crashes are endless!

@nakibest   I used PC to contact EA before and the link below is the address I have used with a very small degree of success.

(Please note that if it is just a feedback or bug report, it seems to be logged to their system and you would rarely be getting a reply)  You might give it a try since if your game failed to start up, there is little option available for you. 

https://help.ea.com/en/contact-us/?product=plants-vs-zombies-2&platform=iphone&category=report-a-bug

A quick question please, have you tried to turn off your internet data and WiFi and see it could start up to the main menu?  If it does then this is a good time to take note of your player ID as you will need to provide this information so the advisor can work on your account should it be required.

3 Replies

  • eieio_31310's avatar
    eieio_31310
    Hero
    3 years ago

    Thanks @Lambsy65   I will update it on my old iPhone 5s first in the coming weekend and see how it goes.  I would recommend player playing with only one device to hold off the update from now just in case. 

    FYI there has been data pushes for both 10.4.1/10.4.2 and 10.3.1 earlier and I guess this is to extend the old version a little longer, ultimately, if you want the next new plant, you will have no other options but to update at a later date.

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