Forum Discussion

Legend

Re: Pvz

If this is pvz2 then try the following, if this is the first pvz then EA provides a livechat option through the EA HELPCENTER.

https://help.ea.com/en/

If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

This takes about 5 minutes.

If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

3 Replies

Riz667
1 year ago
thank you, I have invoices for my purchases on the Apple store of parts packs etc. I don't know if we can find the account with that? And I have the ID numbers
MAGICDAVESHROOM
Legend
1 year ago
@Riz667
You need to give them your player id number which is shown on the screenshot, ask them for a new one because you have posted it on a public forum.
They should be able to restore your account from their fruit based backup servers.
Riz667
1 year ago
They are not answering i asked 4 Times