Rose Plant/Arena issue

Player id: 845EBDAC-6034-4B31-A231-69EEE49960F0

version: a:12.9.1|d:12.9.1

My arena mode shows that I have completed all progress and received the rose plant in arena mode. However I have not received the plant and now can’t make any progress in arena mode or use diamonds to purchase any seeds for the rose plant in the store. At the same time this happened my diamonds, coins, mints, gauntlets, and valentine mode rewards increased drastically. I believe this happened after I had a patch or something done on it, but I’m not sure. Please help. I really want the rose plant.