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56cn8oivjlt4's avatar
56cn8oivjlt4
New Novice
20 days ago

The game won’t load no matter what I do

I keep trying to open the game and it keeps saying I have no internet when I absolutely do 

6 Replies

  • 56cn8oivjlt4's avatar
    56cn8oivjlt4
    New Novice
    19 days ago

    I have tried the troubleshooting guide and none of it worked. I am in North America 

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    19 days ago

    What error message are you getting exactly? I assume you've also tried switching the connection type (from Wifi to mobile data, and vice versa)?

  • 56cn8oivjlt4's avatar
    56cn8oivjlt4
    New Novice
    19 days ago

    Could not receive update information.

    check that you are connected to the internet or try again At another time 

    (0)

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Thanks! I wonder, is there an update available for you if you go to the App Store and search for Plants vs Zombies 2?

  • 56cn8oivjlt4's avatar
    56cn8oivjlt4
    New Novice
    19 days ago

    Yes I did when I uninstalled and reinstalled it and there was no update on the App Store 

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