HHHEEEELLLLPPPP
I've reported my missing progress over a week ago and after a first reaction asking for some screenshots it went silent! I've been playing for over 10 years and have 73 out of the 75 achievements. Mastery plants, first in the jade league almost every week. Now I have to start allover. What annoys me the most is that EA has not responded for over 7 days now! I put money and time and effort into my account and they just don't care it seems! Aaaaaaaarrhrhhhhgghhhgh!! casenr:201530201
Restoring account
Hello, I would like to know how to restore my account. I have completed all the levels and had quite a lot of resources accumulated. I play the game on and off and every time I quit playing the game, I save the game and delete the app. The next time I download the game I always have the identify conflict screen show up where I can select my previous account. This previous time I downloaded the app and all was normal. Then there was a glitch causing the app to crash and I couldn’t access the app. So I deleted it and when I re-downloaded it the welcome screen appeared as if I was a new player and I had to go through all the introductory steps. Afterwards when I was finally able to access the settings I couldn’t see my previous account. This was last week and I tried again today but the same thing happened. Please help