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Anonymous's avatar
Anonymous
7 years ago
Solved

Yeti issue / game not restarting

Hi,

I started the yeti quest on Tuesday a few minutes after it became available. Then my game crashed, which I am reading has happened to many players and is why the quest got pulled off again.

But my real issue is that since that happenend whenver I try to restart pvz2, it shows the loading screen for 10-15 seconds, then just crashes and nothing else happens. After these "crashes", pvz2 remains open in the background but when I click on it it starts to load a bit (just as always showing the same screen) and then closes again. Force-closing the game, restarting my phone or just attempting to start the game tens of times in a row all did not bring any change so far :/

Does anyone on here have any idea what I can try? I am a bit afraid to uninstall and reinstall the entire game but it is the only thing I could think of so far. Or is my safe/load file maybe corrupted because of that initial yeti-crash moment?

Greatful for any ideas 🙂

  • Try uninstalling/ reinstalling if you synced it with your Google play or apple account.

    If you haven't then EA HELP CENTER can restore a lost profile but they're a bit busy right now so it might take days.

9 Replies

  • Did you clear the data cache when you did the Force Stop ?

  • Try uninstalling/ reinstalling if you synced it with your Google play or apple account.

    If you haven't then EA HELP CENTER can restore a lost profile but they're a bit busy right now so it might take days.

  • Anonymous's avatar
    Anonymous
    7 years ago
    I have tried that now, but no change unfortunately
  • Anonymous's avatar
    Anonymous
    7 years ago

    I have my profile synched so hopefully that will work.. thanks 🙂

  • Anonymous's avatar
    Anonymous
    7 years ago
    I have reinstalled the game now and connected with google play ingame but my only option is to restart the game completely.. how can I connect back with my old account and progress? Or does that only work by contacting EA?
  • Anonymous's avatar
    Anonymous
    7 years ago
    Thank you, that worked 🙂 Even my battlez straek is still there
  • lawmfw's avatar
    lawmfw
    7 years ago

    Awesome.  Success.  The Magic man does it yet again.

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