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Kabibambi's avatar
Kabibambi
11 months ago

Can't connect with Google Play Store services

Hello, so I installed pvz3 again after beating all levels for the first time, my account and save have been linked to Google Play Store, but the latest version doesn't allow me to connect to the Google Play Store anymore saying theres no connection, my internet is working, Ive reinstalled the game, restarted my phone and it still doesnt work. I dont have such problem in any other game, its just pvz3.

bug

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  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    11 months ago

    Hi @Kabibambi 

    Thank you for your report! Would you be able to provide any additional details around this?

    EG:

    1. When did you notice this issue start occuring?
    2. What is the error you are seeing when you try to connect?
    3. Could you provide your Player ID?
  • Kabibambi's avatar
    Kabibambi
    11 months ago
    Hi @EA_Snipe
    1. I noticed this issue start occuring as soon as the new pvz3 update rolled out (version 10.0.22) and it still persists.
    2. [Connection Error] Unable to connect. Please check your internet connection and try again. 004:2003
    3. So my current player ID is: p-7d7855f3-3aaf-44f3-b127-cf9b1e6895ad
    4. The Player ID of mine before the reinstallation (version 8.0.17) after Ive completed the first available 150 levels was: p-b8809883-39de-48dc-b972-94ea14a4f79f
  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    11 months ago

    Thanks @Kabibambi! in the meantime if you have any other details that may help, feel free to add them here.

  • EA_Wren's avatar
    EA_Wren
    Icon for EA Staff rankEA Staff
    11 months ago

    Hi @Kabibambi 

    Would you be able to provide a few more details on this:

    1. What's your device's make and model?
    2. Have you been able to connect via EA account?
    3. Was the game downloaded via the play store?
    4. What region is your google play store?
  • Kabibambi's avatar
    Kabibambi
    11 months ago
    @EA_Snipe hi
    1. Samsung Galaxy S21
    2. Yes I am able to connect via EA, sadly I didn't do it with my previous save as I usually rely mostly on Google services.
    3. No, the game wasn't downloaded via the play store yet this issue didnt occur at the beginning and I was able to connect to Google service smoothly.
    4. Poland

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