“Account Deletion Failed”

Hello, i wanted to get in touch with you because i got a message today when i logged in PvZ Heroes stating that i filled for my account to be deleted.

Or i never filled for anything like that, i’ve had my account for 7+ years and now i’m not able to play the online game because “please check internet connection and try again”

Can you solve this ? I want to keep my account lol and be able to play.