All my characters are missing!?
I had almost all characters yesterday but when I went to play today almost all of them are missing, please help.
Forum Discussion
Same here, my son has lost a load of characters that he had unlocked and traded in money for stickers too.
Xbox One gamertag: NinjaSoulWalker
Rank: Level 26
Missing characters: a bunch from each plant/zombie class type (don't remember exactly, some listed below, but had at least 5-6 fully unlocked in each type)
Region: UK.
Timing: Problem first noticed evening of March 6th (no issue on March 5 and prior to that date)
Resolution attempts: deleted local PvZ GW save data, hard reboot of Xbox One (neither fixed the issue)
Specific missing characters:
Ice Pea
Fire Pea
Dark Flower
Tank Commando
Metal Sunflower (I think that's what it was called)
Plus there are a whole lot more missing from what we can see!
I have the same issues here and it started right around March 6 as well. I purchased\earned many characters before the "everything is unlocked" weekend event. When EA locked everything again, I lost characters I had before the event. Like many others I can't remember what characters I had before I lost them. I could guess but...
I could live with the lost characters if I could just re-aquire them, which I have, BUT:
I am experiencing another issue. I have been able to "purchase" my characters back with sticker packs purchased with game coins(points). My problem is I cannot get any weapons upgrades for the characters I have re-aquired. I have had a couple new characters that I have received the weapons upgrades for when buying sticker packs...however, all my previously acquired\deleted\re-aquired characters have no weapons upgrades! Does not matter how many sticker packs I purchase, I dont get any weapon upgrades.
I contacted customer support and gave them a list of my "characters with issues" and have been told that the computer shows I should have all the upgrades for these characters.
They had me:
clear the xbox cache
Restart the xbox
reload my gamertag (what a pain, I had to re-do all the security settings)
Restart the xbox
reset the clock to 2005 and resync it with xbox live
restart the computer
delete the game data on the xbox
reload the game (another pain because it took forever to load)
restart the computer
At the end of all that, I still have no weapons upgrades for most of my characters and EA customer support says I need to post here and wait for developers to do something.
Gamertag: OneFeline811893
Characters affected (no weapons upgrades): (I believe these are also the characters I had before the event that were deleted after the event🙂
Law Pea,
Chomp Thing,
Armor Chomper ,
Alien Flower,
Sun Pharaoh ,
Jade Cactus,
Bandit Cactus,
Centurion,
Sky Trooper,
Sanitation Expert,
Landscaper ,
Paleontologist,
Archaeologist,
Golf Star,
Wrestling Star,
@Jd0900 I assume you've only been purchasing specifically the Zomboss Down and Legends of the Lawn packs?
As those are all DLC characters, only the DLC packs packs will contain those character's upgrades.
EDIT: For all other posters, if you're absolutely sure you're missing characters that you've had prior to February 25th, contact customer support so they may investigate your account. http://help.ea.com/
@Jd0900 We looked into your account. Law Pea and Sun Pharaoh for example you only had one sticker of each of these before the event so you didnt have them unlocked. You fully unlocked these characters one day or so after the event. As for the unlocked weapon upgrades, you seem to be getting weapon upgrades from other packs, just make sure to buy the DLC card packs to get the upgrades for the DLC characters
Also to anyone contacting customer service for these items, please provide as much info as possible
@Creepersteve99 Can you please give more information? There was a birthday event which unlocked everything, then when it was over it went back to however many stickers you had before the event. If one of the characters you mentioned was unlocked, how many stickers are showing for it? Are you sure it was unlocked before the event? You also need to give Customer Service all your info such as console, what characters are missing, and any other items you can think of that might help them look
@neutronium Is it possible that all were unlocked because of the event? Check the stickerbook and see if there are some stickers for those characters you brought up. Unfortunately yes, you do need to go to customer service for issues as this is a user forum. I think the event was maybe a bit confusing in how it was implemented
- We didn't play across the event.
He's a day 1 player
I talked (or more precisely paid the tax of talking to) tier 1 and it's been escalated. Thank you..I'll get my son to try and remember what he had.
Paul
