I have been trying to play this game again for a couple days now. But whenever i sync my account to the game, i just get a black screen. If I reinstall the game, it works just fine, i can play the tutorial and it seems like i can play normally after that but haven't tested it. But if i sync my google play games account to pvz heroes, and i get my old account on my device, i just get a black screen that crashes my game.
Community Manager@CyberGolab This may be a bit harder as it sounds like it is the data itself since it only happens when you sync up the Google account. Do you happen to have another device you can test it on?
When you log into your account, are you also logged in with your EA account as well?
Sorry for not answering for so long but this week was filled with work. I have managed to test my account on another device and it does work. I even managed to play an online game against another player. Seems like the issue is only on my device.
Community Manager@CyberGolab I normally do not suggest this because it is a hassle, but have you done any type of reset on the original device itself? I'm glad it works but we want it to work on your main device too!
@EA_Shepard wrote:@CyberGolab I normally do not suggest this because it is a hassle, but have you done any type of reset on the original device itself? I'm glad it works but we want it to work on your main device too!
This is also happening on my new phone. Tutorial plays fine, get black screen trying to sync. Plays fine on old phone still.
Community Manager@sKillfLow @CyberGolab Does this issue only happen on the original device you play on when you try to log into your account? Without logging in, your game loads fine yes?
@EA_Shepard wrote:@sKillfLow @CyberGolab Does this issue only happen on the original device you play on when you try to log into your account? Without logging in, your game loads fine yes?
This happens on my new device/phone Samsung A54. I would be worried doing any type of uninstall/reinstall/sync on my old Samsung A20 for fear of losing access to all my cards. Correct, if I start from scratch, no issues. Problems, only occur when trying to sync my account onto the new device.
Community Manager@sKillfLow As long as you have your account linked to GP, iOS, FB of whichever login you use on that device for that game, uninstalling and reinstalling wouldn't affect anything. Being linked is what matters.
What if I have the same sync problems on that device? It's definitely a sync problem for what appears a lot of us. I could try a sync to Bluestacks?
Community Manager@sKillfLow So what would happen is that I would need players to post this as a bug report with the following info. Once I have everyone's info, I send it on up after players have tried to troubleshoot it. Some players say its working on another device and not the main one, while others say getting it to sync on a second device and going to back to the main device with a reinstall resolved it.
I need enough players saying that no steps at all work before i can escalate them to the team.
