@saintlydevilis It sounds like you are having a device issue, have you run through the troubleshooting steps I linked above?
As the iPad2 no longer gets iOS updates from Apple you may see some issues with running apps.
Community Manager@saintlydevilis Please attempt the iOS troubleshooting steps to see if they help. You can find them here: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
@EA_Darko I don't mean to cause offence when I say this. But, did you read what I wrote? I follow all those steps. I'm not going to re install the game every other week, that would be just ridiculous. I have all the latest updates for the game, as you can see in the App Store when a game is updated. I check when iOS is updated. I do realise you probably speak, write to many people per day, and for that reason I try to say when I have an issue what I have done, or checked to see where the problem myself before contacting a help desk/team. But, a standard preprinted response does not always correct an issue. It feels from customer perspective that us players are treated as idiots. Even when some of us, do try all we can ourselves before trying to contact EA.
Anyway thank you for replying.. I guess it will be one of life's mysteries.
@patdk75 It makes no sense on the syncing over the game to lose all those cards. It maybe it's not working correctly, but trying to get help about it is not easy. Unless an issue works out on a preprinted standard response.. No one interested. 😔
Community Manager@saintlydevilis I did read your post but saw no mention of you clearing the cache and then power-cycling the device.
The issue you are having would appear to be a device issue, if it was an issue with the game then others would be experiencing it. I myself play the game on an iPad and have never experienced and issue with the game crashing in the manner you describe. I am happy to help as best I can only work with the information provided and when faced with an app crashing, the first step is always basic troubleshooting.
With My experience, I used to play this game on my old version of Ipad 2 ( the first issue of Ipad 2) and it keeps on crashing...
I learned that the old version of Ipad 2 doesn't update to newer version of IOS, thus it won't support the game and the crashing happens.
I have to buy a new tablet to keep playing and now everything is fine.
Yes, mine is an older version.. But, seriously, we can't all rush out and buy new tech just to play a game. Great if you can, but in the meantime the older version of iPad is hardly ancient and everything else I do my iPad works fine. You would think a company as large as EA could/would be willing to sort out these issues. It's like saying, oh it's your device, your internet - effectively a bit of a cop out. When, it doesn't say in the App Store, only works with the latest version. After trying all their standard, response trouble shooting tech pages.. It always comes down to try it on another device. I did try on another device, but another device does not have 16 months worth of cards. IF, I can have my account with ALL my cards on my Samsung then sure I will be happy. And I guess EA will be happy to not hear from me and my problems.. Lol
I really don't want to be a nuisance, a problem.. I just want to play the game, with the adverts, without problems.. This game is addictive, and I like playing it, it's a great escape from the rest of the issues in my life. You would also think, that the company would like the issues, bugs, hackers, etc reported so that they continue to have happy players.. Rather than people just giving up on the game without them knowing why.
@EA_Darko I've been playing most of the day.. Now, the same thing has happened another 3 times this evening, each time when I was winning, and the opponent was about to lose. Now, I don't believe in coincidences like that. Something suspicious is definitely happening. If it was my device, it would also happen when I am losing the game, makes no sense to happen only when I am winning. The opponents where playing as HG, another coincidence, each time a different name.. So if they are a hacker, they are pretty * at the game.
Community Manager@saintlydevilis It sounds like you are having a device issue, have you run through the troubleshooting steps I linked above?
As the iPad2 no longer gets iOS updates from Apple you may see some issues with running apps.
