Cannot Play Online Against Others

@EA_Aljo Explain to me, why is this potentially an ISP or home network issue?

1: load game, connecting to EA slower than it should be, really slow at times.
2: Connects to EA, levels and stats etc all supplied
3: Unable to connect to a session in any multiplayer mode.

Zero problems with any other games, everyone including EA games such as Fifa, Battlefield, all connect without problem. Reset of router, xbox etc. doesn't solve the problem and the reports are coming in from different countries in the EU that players are unable to connect to a session.

This indicates that the problem is server related and nothing else.

@craigf136 

We'll keep an eye out for other reports. For now, try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens.

@craigf136 There has been a problem affecting European servers for both GW1 & 2, which seems to have now been resolved (see solved thread "Multiplayer issue for 5 days on Plants vs Zombies Garden Warfare 1") but it's worth noting that in both games you still get error messges saying problem with servers when you load the games. Disregard the messages & go into whichever game (& don't panic if your rank is 1 in GW1, it'll revert to the correct level when you go into a match) & you should get in fine

@ToastedSarnie Thanks it is working now but it’s infuriating that EA refused to accept there’s a problem and forum support staff haven’t got a clue about.

@craigf136 

Glad to hear you got this fixed. What took care of it?

@EA_Aljo EA fixed the server issue, that we’ve all been complaining about.

@craigf136 

As far as I know, nothing changed. 

@EA_Aljo You’ll need to ask @EA_Rigel what the problem was and how it was solved.