Can't connect back after install
When I launch the game today, it start at tutorial. So I uninstall the game and reinstall it. When I click 'Connect' and login with my google account, it just stop there. I wait for a few minutes, bu...
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Me Too...
I change my phone and when i installed the game in the new one and log into my google acount, stops there... I mean i login without a problem but nothing happens after, it should show me my previous progress to load.
I already done this process before without a problem while changing other phones and i clould always load the progress.
I tried to sync with EA (i thing its change as before, i dont remember the mention of the other pvz garden game..) but no luck either... Now when i log into this option it shows me two new acounts that i start recently by selecting "play" insted of conect as there was no other option. IF by doing this i accidently erease all contect this should be fix right away, at least with a warning pop up before starting a new game. Otherwise this could easily happen to anyone...
The other thing i notice is that chrome is asking me a password phrase and i forgot it, nevertheless in other games i got back my progress link with google with no prob so i dont think this is related but who knows..
The only thing i had is the name i used in the game but aparently thats not enough to locate the acount. (wierd as that name is unique for each player) Mine was "Leo1891"
Anyways.. i had a pretty good run, had almost every card, but im afraid this would be it if i cant recover my acount.
I reported this bug, and after back and forth they finally forward the issue to "specialist". I guess that means they accept it as a bug.
Please report a bug formally, so they know more people are seeing the same issue:
If you still got your old phone, maybe you should keep playing on that one to make sure cards won't be lost.
I have the exact problem. I have been playing this game for years and spent a lot of money on it and had unlocked all the characters and finally got 4 each of all the cards completing all decks (both plants and zombies, legendaries, events everything - all the cards fully complete sets). I always had my game synced/connected to google play when I played as it was one of the 3 options to sync your game (with Facebook and an EA account being the other two).
After having some phone issues I had to factory reset my phone. When I reinstalled the game and it asked to either connect or play, I chose connect and used the google play option. It connected after the spinning circle/loading symbol stopped but just remained on the screen with connect or play. No progress was restored and now it seems all my progress is gone. I contacted EA for help but they weren't able to do anything as I didn't have my initial player ID and when reinstalled the game gives a new ID each time so those were of no help.
What is the point of having google play as an option to sync your game if it doesn't really save anything and can't restore progress when you reconnect again?
I'm extremely disappointed with EA and their failure to resolve my issue. I hope they can eventually fix their google play sync issue. Until then I am done with all their games and won't be spending money on any of their products again.
@Foreignused wrote:I have the exact problem. I have been playing this game for years and spent a lot of money on it and had unlocked all the characters and finally got 4 each of all the cards completing all decks (both plants and zombies, legendaries, events everything - all the cards fully complete sets). I always had my game synced/connected to google play when I played as it was one of the 3 options to sync your game (with Facebook and an EA account being the other two).
After having some phone issues I had to factory reset my phone. When I reinstalled the game and it asked to either connect or play, I chose connect and used the google play option. It connected after the spinning circle/loading symbol stopped but just remained on the screen with connect or play. No progress was restored and now it seems all my progress is gone. I contacted EA for help but they weren't able to do anything as I didn't have my initial player ID and when reinstalled the game gives a new ID each time so those were of no help.
What is the point of having google play as an option to sync your game if it doesn't really save anything and can't restore progress when you reconnect again?
I'm extremely disappointed with EA and their failure to resolve my issue. I hope they can eventually fix their google play sync issue. Until then I am done with all their games and won't be spending money on any of their products again.
Maybe, just maybe, this works: When you start game, make new account with new user name, then start tutorial and after that you are able to connect your Google play or other sync options, it tells you that you have another account and asks witch account you want to save, then choose your old account.
This worked for me when I was connected with Facebook, I don't know if it also works with Google play sync.
Good luck!
