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ChopperRoo's avatar
ChopperRoo
5 years ago
Solved

Can't Launch game on new pc

hi!

my daughter wants to play this so loaded it onto new pc via steam

it boots into splash page but wont go any futher - i get a window pop up:

error reading user file

have tried to uninstall/reinstall

have deleted all local files and folders and put them back

have used to steam to validate files

unstand it may be that i have to delete a save game folder or something - but i just can't find it ??

  • EA_Illium's avatar
    EA_Illium
    5 years ago

    @ChopperRoo This could be a save file issue, what steps did you follow when you clear local files? Also, there are some workaround found here, you may want to try. 

6 Replies

  • ChopperRoo's avatar
    ChopperRoo
    5 years ago

    tanks for looking into this for me - hope you can help.

    still no joy- as attached

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @ChopperRoo This could be a save file issue, what steps did you follow when you clear local files? Also, there are some workaround found here, you may want to try. 

  • ChopperRoo's avatar
    ChopperRoo
    5 years ago

    this specifically:

    PopCap seems to have a god awful Steam Cloud save implementation, shame on them. After mucking around with this for a while, seemed like somehow my save file stored in the cloud was corrupt and just couldn't be recovered. (That is, my user1.dat file was stuffed. I tried the trick to rebuild my users.dat file, but it didn't work.)

    Anyhow, I managed to clear my save data this way, so I could at least play PvZ again:

    - In the game properties for PvZ, turn off Steam Cloud sync.

    - Find your cloud save folder for PvZ in explorer. E.g.

    C:\Program Files (x86)\Steam\userdata\(your user number)\3590\remote


    - Delete all the files in this folder.

    - Start PvZ again. It'll ask your name to create a new profile with and won't crash. Hurray! But we're not done yet.

    - Turn Steam Cloud sync back on and start PvZ again. Steam will present a cloud conflict dialogue; pick local files/upload to cloud.

    - PvZ will create a new profile for you again.

    - You can exit PvZ and the new profile will then sync back into the cloud and it should be all fixed.

    Hope this helps.

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