Can't make in game help request tickets (PVZ Heroes)

I recently made 2 purchases on PVZ Heroes which I never received on the 29th May when servers were down and have tried to make contact with support multiple times, I get to the last stage and every time I'm told I need to make an "in game ticket" requesting help rather than using the EA help website. The problem is, using the in game "contact support" button takes me straight to the EA support website, therefore I am never able to receive my purchase as I'm stuck in a loop with support. What am I supposed to do, I've already tried a refund with apple which was denied and now I just want at the least to receive my purchases.