Deluxe upgrade not working.

I've been waiting nearly 2 weeks for this to be sorted. I totally understand that there are so many glitches and problems with the game, players being invisible, screen crashes, even the wrong emojis coming up when you select them, just to name 3! But waiting 2 weeks for this to get sorted? At the end of the day, we are all paying to play this game, PS or Xbox subscription and the EA subscription.

EA support has, to be fair, tried their best with the usual fixes,none of which has worked. There are many who are having this exact problem, but it really needs to be sorted now.

I am getting to a stage where I just want my money back from the Deluxe upgrade I paid for back on the 31st of January. 

Edit: can folks check their games today, and see if the content is available. You may need to grab the content from the addons section. 

Hey, sorry for the slow response. Yes an update rolled out last week to address the issue, so it should be fixed now. 

Thanks for coming back to us, and for your patience while the issue was worked on. 

Hey so I recently bought the Deluxe Edition as the full game from the sale going on I'm assuming for the holidays, and I've tried everything to gain access to the DLC content and nothing seems to work. The base game works fine if a little glitchy (my wifi is to blame I'm sure). 

If anyone can get back to me with what I should do or if you need more information I'm free most of the time. 

Contact me from my email: [edit: email address removed]

Thank you in advance!