Hi, I'm hoping someone can help. I purchased the deluxe upgrade a couple of days ago, but the content is not appearing in Rux's shop. I have uninstalled, reinstalled the upgrade and the entire game. I have also restored the licences but nothing has worked? I know I am not the only one that has had this problem, but none of the usual fixes has worked for me. I haven't received the comic either, although I understand this can take 48hrs. I am playing on PS4 Thank you for any help :-)

@EA_David I redownloaded the game and the content was received finally. Not sure if EA had something go do with it...but I finally got it! Thanks

Thank you. I take it that you've restarted from the power menu already? If not, can you try it?If this has no effect can you try clearing cache and restoring licenses? To clear cache Press and hold the PlayStation button on your controller Select Turn Off PS4 Let the PlayStation 4 fully power down and wait at least 30 seconds Restart the PlayStation 4 Hold L1 + R1 while booting up the game Note: This will also reset your brightness setting and choice of language.Restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html Also, can I check what region you're in/which regional store you bought the upgrade in, and if your copy of BFN is from that same region's store?

I've been waiting nearly 2 weeks for this to be sorted. I totally understand that there are so many glitches and problems with the game, players being invisible, screen crashes, even the wrong emojis coming up when you select them, just to name 3! But waiting 2 weeks for this to get sorted? At the end of the day, we are all paying to play this game, PS or Xbox subscription and the EA subscription.EA support has, to be fair, tried their best with the usual fixes,none of which has worked. There are many who are having this exact problem, but it really needs to be sorted now.I am getting to a stage where I just want my money back from the Deluxe upgrade I paid for back on the 31st of January.

@EA_David Ah okay so EA DID do something about it after all, good to know, thank you for your help in getting it fixed!

Hi @Mastertonberry73, Sometimes upgrades and add-ons need to be downloaded from the library to appear in-game. Could you check to see if there might be content there to download? The steps are: - From the home screen, go to [Library] and select the 'Purchased' folder. - Select Plants Vs Zombies: Battle for Neighborville. Add-ons/upgrades can be found in a sub-section within each game. - Select ‘Download’ on the content screen. You can check the progress of your downloads in [Notifications] > [Downloads].

Deluxe upgrade not working. | EA Forums

20 Replies

Mastertonberry7
6 years ago
I'm sorry to hear you are having the same problem. But I'm glad I am not the only one! It's been a week now and I still don't have the up grade!
Mastertonberry7
6 years ago
I have heard back from PlayStation 'Specialist team' but now they want screenshots of the conversation I had with EA via twitter! This is all getting rather annoying now! I have a case number from PlayStation if that helps at all?
EA_David
Community Admin
6 years ago
Thanks for offering, but I'd have no use for such a thing. We've re-highlighted your case (and some others who've reported this since your post), hopefully we'll have some movement soon.
mgmnr9
6 years ago
Yeah I haven't heard anything from EA about this....still missing the content. ☹️ Im sad
Mastertonberry7
6 years ago
I've been waiting nearly 2 weeks for this to be sorted. I totally understand that there are so many glitches and problems with the game, players being invisible, screen crashes, even the wrong emojis coming up when you select them, just to name 3! But waiting 2 weeks for this to get sorted? At the end of the day, we are all paying to play this game, PS or Xbox subscription and the EA subscription.
EA support has, to be fair, tried their best with the usual fixes,none of which has worked. There are many who are having this exact problem, but it really needs to be sorted now.
I am getting to a stage where I just want my money back from the Deluxe upgrade I paid for back on the 31st of January.
EA_David
Community Admin
6 years ago
Edit: can folks check their games today, and see if the content is available. You may need to grab the content from the addons section.
mgmnr9
6 years ago
@EA_David I redownloaded the game and the content was received finally. Not sure if EA had something go do with it...but I finally got it! Thanks
EA_David
Community Admin
6 years ago
Hey, sorry for the slow response. Yes an update rolled out last week to address the issue, so it should be fixed now.

Thanks for coming back to us, and for your patience while the issue was worked on.
mgmnr9
6 years ago
@EA_David Ah okay so EA DID do something about it after all, good to know, thank you for your help in getting it fixed!
ZachariahZodia
9 months ago
Hey so I recently bought the Deluxe Edition as the full game from the sale going on I'm assuming for the holidays, and I've tried everything to gain access to the DLC content and nothing seems to work. The base game works fine if a little glitchy (my wifi is to blame I'm sure).
If anyone can get back to me with what I should do or if you need more information I'm free most of the time.
Contact me from my email: [edit: email address removed]
Thank you in advance!

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Deluxe upgrade not working.

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