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boycott-radster's avatar
boycott-radster
4 years ago
Solved

Doesn’t load Xbox series X plants vs zombies GW2

Every time I load into plants vs zombies GW2, it just stays at the loading screen after it’s connecting to ea servers, doesn’t go any further, I have tried uninstalling and re installing, it still persists, I haven’t long purchased the game and has done it from day one, only been able to get in once and that was outta pure luck.

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @boycott-radster Thanks for the updates, can you try the following and let us know if this changes?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

7 Replies

  • eymike's avatar
    eymike
    3 years ago

    Hello, after trying every single potential solution for this, it has failed to load. I have come to the conclusion that it is an issue with my account personally. i have tried to load the game on many different consoles and many different accounts and the issues stays consistent to my account. I have been having this issue for a while now and have not been able to receive help with it. This hurts because I love this game and would really like to play it. 

  • DannyDoodle35's avatar
    DannyDoodle35
    3 years ago
    @EA_Illium I have the same problem on my xbox one x. I followed steps and it didn't work. What should I do? Also ofcourse this happens right after I purchased something. But I don't mind that too much.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @boycott-radster Thanks for the updates, can you try the following and let us know if this changes?

    • Close other running games or apps, (for Series X|S also close others running in quick resume) 
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 
  • boycott-radster's avatar
    boycott-radster
    4 years ago

    No errors, just stays at the loading screen with the sunflower spinning on the bottom right, doesn’t go any further than that, doesn’t crash or nothing, just continues on that screen.

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